Free delivery on orders over £100 Buy 10 or more to get 10% off all kitchen cabinets Get 10% off extra decorative panels when you buy 2+ of the same panel

Free delivery on orders over £100 Buy 10+ kitchen cabinets and get 10% off Get 10% off additional decorative panels 

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FAQ
How long will my order take to process?

Please see below for our lead times for each service*: 

  • Kitchen carcasses from stock (unassembled & under 15 units): 5 days 
  • Kitchen carcasses from stock (assembled & under 15 units): 7 days
  • Kitchen carcasses from stock (Assembled or unassembled above 15 units): 10 days
  • Special requested carcass materials (by enquiry): 15 days
  • Cutting and edging: 5 days
  • Cutting and edging ordered-in materials (if you selected 'other' under board material): 15 days.
  • MFC Facias in stock: 5 days
  • MFC Facias ordered-in: 15 days
  • MDF fascias unprimed: 5 days
  • MDF fascias primed: 15 days
  • Decorative panelling: 5 days
  • Decorative panelling primed: 10 days

*Please note that all lead times are in working days (Monday-Friday).

I'm not a trade professional. Can I still use your trade kitchen service?

While our trade kitchen service is available to everyone, we'd advise against individuals who lack experience in kitchen installations from utilising our kitchen service. While you do not require a special trade account for ordering on our site, we cannot accept liability for inaccurately measured or incorrectly ordered components. We recommend that only those who are confident and experienced in kitchen installations utilise this service.

What are the minimum/maximum board dimensions for the cutting service?

2700mm x 2000mm

What are the minimum/maximum panel dimensions for decorative panels?

2400mm x 1200mm

Do you pre-assemble kitchen carcasses?

Yes we can! On the product page of each unit, there is a 'Pre-assembly' tickbox. Select this tickbox on each unit before adding it to your basket to have your carcass pre-assembled.

Do you offer a fitting/installation service?

While we do offer pre-assembly for kitchen carcasses, we do not assist with fitting or installation.

What payment methods do you accept?

Any credit or debit card including Mastercard, Visa, and American Express, or you can pay by Paypal.

If you'd like to pay by card, simply click 'place order' on the checkout page. You'll find the Pay by Debit or Credit Card option underneath the Paypal login option. You do not need a paypal account to pay by card.

pay by card diagram

Do you ship internationally?

Unfortunately, no. In order to keep our pricing low, we can only deliver locally to Jersey addresses.

I've selected Local Pickup for my order. Where do I collect my order?

We'll give you a call when your order is ready to be collected. If we can't get through to you by phone, we'll contact you by email.

We're located at:
Unit 4D
Barette Commercial Centre
La Route du Mont Mado
St John
JE3 4DS

Please scroll to the bottom of our Contact Us page to find our location on Google maps.

What is your cancellation/return and refund policy?

If, after placing your order, you have changed your mind, or you have made an error in your measurements, please contact us immediately on 01534 862978, and we'll try to intercept the order before it is processed. We cannot cancel your order or process refunds after the order has been cut. Due to the efficiency of our tech and machinery, your order can go into production almost immediately after being placed. For this reason, we cannot guarantee a refund after your order has been placed. 

Please see our Refund & Exchange Policy for more information.

I'm having problems placing my order. Who do I contact?

If you're having technical issues on our site, or have a question about a specific product, please don't hesitate to drop us an email at [email protected]. We're more than happy to help with any questions!

Get in touch

For any other queries, please send us a message here and we'll get back to you as quickly as possible.


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